We have two practice managers that keep the whole team together and look after the day-to-day management of the practice. If you have any questions or complaints about administration or aspects of your care, please speak to one of the practice managers.
The receptionists are there to help you, but reception is a difficult and demanding job. The receptionists act in accordance with the instructions given to them by the doctors; so if you have any problems, please bring them up with the practice manager - complaints should not be directed at the receptionists. Please be patient and help them by giving as much information as possible. Rest assured that anything you tell them, or any other member of staff, will be treated in the strictest confidence.
Our practice nurses can help with travel advice, immunisations and health screening. They carry out such procedures as ear syringing, cervical smear tests and child immunisations. They also run specialised clinics. If you wish to see the nurse, please make an appointment at reception.
Our healthcare assistant carries out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks.
We have two part-time secretaries who deal with all patient referrals to hospitals and clinics. Our team of administrators deals with a wide range of administrative tasks, including smear and mammogram enquiries, and re-calling patients for specific health checks.
The practice is also supported by a team of prescription clerks and computer clerks.
In addition to our core practice staff above, we have the following attached staff:
The district nurses provide healthcare for patients in their homes. Their main role is to give professional nursing, advice and health education in the community.
The midwives work with the doctors to care for mothers before and after delivery and hold weekly antenatal clinics by appointment.
Our health visitor is a specially qualified nurse who can provide information, advice and support on health matters, in particular to families of small children.
Our counsellors see patients via referral from the GP.
Information and contact telephone numbers for any of the attached staff can be obtained from the receptionists.