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BBC Health News
Briton Audrey Schoeman revived after six-hour cardiac arrest
06 Dec 2019 07:21
Audrey Schoeman fell unconscious when she was caught in a snowstorm while hiking in Spain.
Measles deaths 'staggering and tragic'
05 Dec 2019 18:20
Global estimates suggest 142,000 people - mostly children - died from the disease in 2018
Long waits 'leave mental health patients in limbo'
05 Dec 2019 08:47
NHS leaves patients stuck on 'hidden' waiting lists for months, a BBC investigation shows.
Norovirus closes 1,100 hospital beds in England
05 Dec 2019 12:32
Don't go to work or send children to school until 48 hours after symptoms have gone, NHS bosses say.
Once-a-month oral contraceptive pill in tests
04 Dec 2019 19:46
Researchers say the prototype pill could ultimately offer women more contraceptive choice and control.
Seizures of illegal diazepam tablets double in a year
05 Dec 2019 00:45
Doctors warn people cannot trust the authenticity of drugs bought from rogue online pharmacies or dealers.
Help Us To Help You
Our Responsibility To You:
You will be treated as an individual and will be given respect and courtesy at all times. You have the right to be treated in a confidential manner.
We will try to answer the phone promptly and courteously.
We will explain the likely effects of any drugs and review your long-term medical needs at an agreed time.
We will advise you about how and when to obtain the results of any tests or X-rays at an agreed time.
We will visit you at home if you really are too ill or infirm to be brought to the surgery.
We will try to see you at the correct time. However, if we are running late, please bear with us because on another occasion it may be you who needs the extra time.
We will offer you advice and information about how you can promote good health and avoid illness.
We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients or threaten violence to any member of staff.
HELP US TO HELP YOU
Your Responsibility To Us:
We ask you that you treat the doctors and all practice staff with the same courtesy and respect.
Please try to call outside peak surgery times, ie 11.00am - 3.00pm for appointments and test results.
You should not expect to be given a prescription every time you visit the doctor. Please remember only to ask for a repeat prescription if you need one.
Please do not call before the suggested time when phoning for test results.
Facilities for examination and treatment are better at the surgery and the less time a doctor spends travelling the more time is available for patients - therefore please make every effort to attend the surgery for your consultation.
Please keep appointments or tell us as soon as possible if you cannot. Please try to be punctual and please make a separate appointment for each member of the family wishing to see the doctor or nurse.
You are responsible for your own health and that of your children and should take appropriate action and advice.
If you are seriously unhappy with us or the services we provide, please enquire at reception for details of our complaints procedure.