St James's Practice

Our Responsibility To You:

• You will be treated as an individual and will be given respect and courtesy at all times. You have the right to be treated in a confidential manner.
• We will try to answer the phone promptly and courteously.
• We will explain the likely effects of any drugs and review your long-term medical needs at an agreed time.
• We will advise you about how and when to obtain the results of any tests or X-rays at an agreed time.
• We will visit you at home if you really are too ill or infirm to be brought to the surgery.
• We will try to see you at the correct time. However, if we are running late, please bear with us because on another occasion it may be you who needs the extra time.
• We will offer you advice and information about how you can promote good health and avoid illness.
• We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients or threaten violence to any member of staff.

HELP US TO HELP YOU

Your Responsibility To Us:

• We ask you that you treat the doctors and all practice staff with the same courtesy and respect.
• Please try to call outside peak surgery times, ie 11.00am - 3.00pm for appointments and test results.
• You should not expect to be given a prescription every time you visit the doctor. Please remember only to ask for a repeat prescription if you need one.
• Please do not call before the suggested time when phoning for test results.
• Facilities for examination and treatment are better at the surgery and the less time a doctor spends travelling the more time is available for patients - therefore please make every effort to attend the surgery for your consultation.
• Please keep appointments or tell us as soon as possible if you cannot. Please try to be punctual and please make a separate appointment for each member of the family wishing to see the doctor or nurse.
• You are responsible for your own health and that of your children and should take appropriate action and advice.
• If you are seriously unhappy with us or the services we provide, please enquire at reception for details of our complaints procedure.