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BBC Health News
Coroners could investigate stillbirths, say ministers
26 Mar 2019 15:02
Coroners may be given new powers to investigate stillbirths so that each death is independently assessed.
Breast ironing awareness 'needed in school'
26 Mar 2019 00:47
The practice involves ironing a girl's chest with hot objects to delay breasts from growing
Male pill - why are we still waiting?
26 Mar 2019 09:28
Another male pill passes human safety tests - but it won't be widely available any time soon, experts say.
Mumps outbreak at Nottingham universities
26 Mar 2019 15:53
Public Health England confirms there are 223 suspected cases at two Nottingham universities.
NHS to pay up to £6.2m to man brain-damaged in childhood
26 Mar 2019 14:42
The man was one year old when he contracted encephalitis while in hospital.
New brain cells made throughout life
25 Mar 2019 16:01
The study could lead to new ideas for treating Alzheimer's disease, say the researchers.
Help Us To Help You
Our Responsibility To You:
You will be treated as an individual and will be given respect and courtesy at all times. You have the right to be treated in a confidential manner.
We will try to answer the phone promptly and courteously.
We will explain the likely effects of any drugs and review your long-term medical needs at an agreed time.
We will advise you about how and when to obtain the results of any tests or X-rays at an agreed time.
We will visit you at home if you really are too ill or infirm to be brought to the surgery.
We will try to see you at the correct time. However, if we are running late, please bear with us because on another occasion it may be you who needs the extra time.
We will offer you advice and information about how you can promote good health and avoid illness.
We have the right to remove patients from our list if they repeatedly and persistently ignore their responsibilities to us and other patients or threaten violence to any member of staff.
HELP US TO HELP YOU
Your Responsibility To Us:
We ask you that you treat the doctors and all practice staff with the same courtesy and respect.
Please try to call outside peak surgery times, ie 11.00am - 3.00pm for appointments and test results.
You should not expect to be given a prescription every time you visit the doctor. Please remember only to ask for a repeat prescription if you need one.
Please do not call before the suggested time when phoning for test results.
Facilities for examination and treatment are better at the surgery and the less time a doctor spends travelling the more time is available for patients - therefore please make every effort to attend the surgery for your consultation.
Please keep appointments or tell us as soon as possible if you cannot. Please try to be punctual and please make a separate appointment for each member of the family wishing to see the doctor or nurse.
You are responsible for your own health and that of your children and should take appropriate action and advice.
If you are seriously unhappy with us or the services we provide, please enquire at reception for details of our complaints procedure.
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138 Croydon Road, Beckenham, Greater London, BR3 4DG
Telephone 020 8650 0568
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